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If you need assistance from customer service, please use the CSCMail@aflac.com email.
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Please provide all of the important information regarding your complaint, so it can be handled as quickly and completely as possible.
Write as clearly as possible, so people who are not familiar with your issue will be able to understand. Write about the “who, what, where, when and how” of your situation.
Also, tell us what you think is a fair resolution to your concern. Please note, there is no guarantee you will receive the result you request.
This is a brief overview only. The plans have limitations and exclusions that may affect benefits payable. Refer to the plans for complete details, limitations and exclusions. Coverage may not be available in all states.
Continental American Insurance Company (CAIC), a proud member of the Aflac family of insurers, is a wholly-owned subsidiary of Aflac Incorporated and underwrites group coverage. CAIC is not licensed to solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, group coverage is underwritten by Continental American Life Insurance Company. For groups sitused in New York, coverage is underwritten by American Family Life Assurance Company of New York.
“Aflac” pertains to American Family Life Assurance Company of Columbus, American Family Life Assurance Company of New York, Continental American Insurance Company and Continental American Life Insurance Company.
Columbia, South Carolina
©2018 Aflac Incorporated.