Common Consumer Concerns.
Before filing a complaint, see the list below for information on some basic concerns/questions:
- Appeal a denied claim:
Appeals must be submitted in writing by mailing to:
Aflac Claims Appeals
PO Box 84065
Columbus, GA 31908-9998
Or by fax:
Attn: Aflac Claims Appeals
- Need status of claim: Please note, claims are worked in date order. Log into My Account
- Cannot log in to MyAflac: Call 800-433-3036 and the representative will file a ticket with IT.
- No one called me back: Call 800-433-3036 for assistance.
- Need policy maintenance: Call 800-433-3036 for assistance.
- You can also utilize our Chat Feature to get answers to common questions, 24 hours a day/7 days a week at Contact Aflac.