Use our Service Request Form to request any of the following:
To ensure that your service request is handled quickly and accurately, please print the form and then do the following:
Please scan the signed and completed form and fax it to: 866.849.2974.
You are also welcome to mail it to:
Continental American Insurance Company
Post Office Box 84075 Columbus, GA 31993
Use our Group Term Life (C91000), Short-Long-term Disability (C51000, C40000) Service Request Form Form to request any of the following related to your plan:
If using the Group Term Life Service Request Form please return it to:
300 Southborough Drive,
South Portland, ME 04106
Need help? Call our Customer Service Center toll-free at 800.433.3036.
Continuation of Coverage
If you are no longer employed and would like to keep your current Aflac Group plans in place, you may be able to port your plans. To ensure that your portability (continuation of coverage) is handled quickly and accurately, please print the Continuation of Coverage form and then do the following:
If you have any questions, please contact our Customer Service Department Monday through Friday, 9:00 AM to 7:00 PM, Eastern Standard Time at 800.433.3036.