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Service Requests

Do you need to make a change to your information?

Aflac Group
Use our Service Request Form to request any of the following:

  • Beneficiary change
  • Name change
  • Address change
  • Ownership transfer
  • A copy of your certificate

To ensure that your service request is handled quickly and accurately, please print the form and then do the following:

  • Complete the top portion of the first page, including your certificate number, name, and contact information
  • Place a check mark in the section(s) you wish to amend, and provide the required information.
  • Sign and date the bottom portion of the second page.

For your convenience, you can scan the signed and completed form and email it to or fax it to: 866.849.2974.

You are also welcome to mail it to:

Continental American Insurance Company
Post Office Box 84075
Columbus, GA 31993

Use our Group Term Life (C91000), Short-Long-term Disability (C51000, C40000) Service Request Form Form to request any of the following related to your plan:

  • Name change
  • Address change
  • Cancellation/ Change of Coverage

If using the Group Term Life Service Request Form please return it to:

Mail: Aflac
300 Southborough Drive,
Suite 200
South Portland, ME 04106

Fax: 877.820.5311

Need help? Call our Customer Service Center toll-free at 800.433.3036.